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Training
One of the most important aspects
of learning the non-medical home care
business is the training you
receive. At Companion Connection Senior Care,
we have created a 4-day training
curriculum designed to maximize your
classroom time and interaction
with your instructors and other members, to
ensure that you receive an
intensive and well rounded education in the
fundamentals of operating your
business. Our training classes are small and
personalized so that you receive
the attention you need and deserve.
Teaching any subject properly
in a short period of time is challenging. That
is why you should rely on an
organization with over 30 years of combined
front lines experience to teach
it to you. After all, don't you deserve to
learn from people who are experts
at doing the same tasks you will need to
master in order to run a successful
business? In order to give our classes
balance and to provide you
with diverse views from across the industry, we
have partnered with renowned
industry specialists to share their knowledge
with you.
Our training classes cover
the 4 underlying principles of developing,
operating and growing a successful
non-medical home care business.
Some of the topics
that we cover include:
Operations
We provide you with an overview
of the business and what it
entails, and then cover the
basics of running the business
on a day-to-day basis. Some
topics covered include; what
services you can provide and
how to provide them, the client
intake process, interviewing
and hiring caregivers, how
to provide relief for your
caregivers, operational procedures
such as invoicing, time card
procedures and managing your
caseload, servicing clients,
understanding the different
forms and how to use them,
conflict resolution and crisis management and more.
Marketing
The sessions on marketing teach
you basic and advanced procedures for
marketing your services effectively
within your community. We focus on
tactics and techniques that
require minimal capital expenditure and which
produce proven results. We
also explain the pros and cons of the various
business models available to
you and how to select the appropriate
one based on your specific
location. Some topics covered
include; competitive analysis
and how to establish your rates
for services, selecting a business
model, working with case managers,
performing in-services, building
a referral base, performing
in-home assessments, using
data to track your business, thinking outside the box, supercharging
your agency and more.
Recruiting
One primary aspect of the business
that differs from location to location is
how and where to recruit your
agency's biggest asset - your staff of
caregivers! That is why we
have partnered with a recognized leader in the
field of recruitment. We provide
you with a national aspect to one of the
most difficult tasks in the
field on home care - recruiting and retaining
quality caregivers. Whether
you are located in an urban or rural location,
or somewhere in between, we
can show you effective methods
for developing a loyal and
caring staff so that you can
provide quality services to
your clients.
Caregiver Training
Owning a home care agency is
about much more than running
a business. It is about caring
for people, many of whom are vulnerable seniors. With that
comes an ethical and moral
responsibility to your clients. Our members all
want to operate profitable
businesses, but they also have
a deep commitment to helping
others live at home with dignity.
Our caregiver training course
is taught by a highly experienced
and successful care manager.
She will teach you how to prepare
your staff for the situations
they are likely to encounter
and, most importantly, she
teaches how to treat your staff and your
clients with the dignity and
respect they deserve.
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